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Adult Toy Shop

Delivery and Dispatch

Security and Discretion:
All sex toys products are shipped from the adult toy shop discreetly in a nondescript package with absolutely no indication as to the contents. All
orders are sent recorded delivery by the Royal Mail or Recorded delivery by Business Post Courier.
Regardless of the size or cost of your order, your goods will be dispatched in a box and will require a signature.

Goods that are in stock are dispatched within 24 hours. If for any reason we are out of stock, we would expect to dispatch the goods within about 12 days but realistically this is much quicker. If their is a manufacturing delay with any products you will be notified by email as soon as we are aware.

We use Royal Mail, Business Post courier and Business Post International

UK
Your order is dispatched by Royal Mail Recorded delivery if the package weighs less than 1.35kg. Over this package weight then 
your order is sent via a courier service.

Royal Mail: If you are not in to take delivery they will return to, and keep the package at the local depot for 7 days for you to to pick it up. After 7 days the package is  then returned to us and additional fees will be charged for the both the return service and any re delivery. See below for charges

Business Post: If If you are not to take delivery the will return to, and keep the package at the local delivery depot for 5 days for you to pick it up. After 5 days the package is then returned to us and additional fees will be charged for both the return service and any re delivery. See below for charges

Heavy item Delivery Charge Premium
We have a handful of items that are low cost stock items but are very heavy so must be sent courier. Instead of
calculating the additional cost into the product. If an item must be sent by courier we will display an additional premium on the product info page to advise you that this fee will be added to the order.

Remote Location Delivery Charges
It has recently come to our attention that certain areas in the UK cost us a premium to reach by courier. Remote
locations in Scotland tend to be the frequent ones. If your parcel requires this additional shipping charge we will advise you.

*For an exact breakdown of overseas delivery costs. Please email sales@sensationz.co.uk

Redelivery Charges:
Occasionally customers may fail to pick up their order from the local depot once the initial delivery attempt has been made
. After a week at the local depot the package is shipped back to us. The re delivery charge to deliver the goods back out to you is charged as follows. Plus any returns charges made to us.

UK Re-delivery Charges:
Royal Mail - £3.50
Courier - £5.50

Return Parcel Charge:
If a customer fails to collect their parcel from the Business Post depot or for any reason a customers parcel
has been sent back to the adult toy shop there is a £9.95 charge levied for that return to us plus any redelivery charges.

Business Post International Parcels that may be sent overseas and are returned incur a £30 charge, in addition to any re delivery charges.

We cannot waive the above charges under any circumstances regardless of reason for non delivery. And an additional re-delivery charge will be applied. We know this is very high but I am afraid these are a cost passed on from Business Post.

 

 

 

 

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